What Can We Help You?

Please enter the question you want to know!

About Products

Is Soul Lady wig made from human hair?

Our wigs are made of 100% human hair.

How can I distinguishing human hair from synthetic hair ?

Consider the following methods to distinguish if a wig is made of human hair:

1. Texture and Feel:

  • Human hair generally feels softer and smoother than synthetic hair.
  • Human hair has a natural texture, which may include variations in thickness along the strand.

2. Heat Resistance:

Human hair can withstand heat from styling tools like straighteners and curling irons without melting or damage, whereas synthetic hair can be damaged or even melted by high temperatures.

3. Burn Test:

  • Cut a small strand of hair and burn it.
  • Human hair burns and smells like real hair, producing a light ash.
  • Synthetic hair tends to melt, producing a plastic-like smell and residue.

4. Color Variation:

  • Human hair often has natural color variations and highlights.
  • Synthetic hair may have a more uniform color throughout the strands.

5. Shine:

  • Human hair has a more natural shine, which is often less glossy than synthetic hair.
  • Synthetic hair can have a shiny or plastic-like appearance.

6. Static Electricity:

  • Rub the hair strands together.
  • Synthetic hair tends to generate more static electricity, causing the strands to cling together.

7. Tangle Test:

Human hair is less prone to tangling than synthetic hair.

8. Cost:

Real human hair tends to be more expensive than synthetic hair. If the price seems too good to be true, it might be synthetic.

9. Water Test:

  • Human hair absorbs water, so if you wet it, it will become heavier.
  • Synthetic hair may resist water absorption, and the strands may remain relatively lightweight.

10. Consult a Professional:

If you're uncertain, seek advice from a professional hairstylist or extension specialist. They often have experience working with both human and synthetic hair and can provide guidance.

What is the circumference of your wigs? Can I request a customized cap size?

Currently, the majority of our wigs come in a standard medium size, measuring 22.5 inches in circumference.

However, our senior wigs feature a slightly larger size at 22.8 inches. All our wigs are equipped with combs, elastic bands, or adjustable straps for a secure fit.

If you require a smaller or larger size, we offer customization ranging from 20.5 to 24.5 inches for an additional $30 fee. Simply specify your desired cap size in the notes section during checkout or email us at

Is the wig as pictured on the website, or do I need to style it for the desired look?

While we strive to accurately represent our wigs on our website, please note that slight variations may occur during shipping over long distances. The images showcased depict the wigs after professional styling to highlight their full potential. Minor adjustments may be required upon receipt to achieve your desired look.

We recommend minimal styling to maintain the wig's integrity. With a bit of attention, your wig will look just as fabulous as depicted in our products.

Is it possible to dye the wig if I'm not satisfied with its color?

The color of natural black hair can be dyed. However, we don't recommend dyeing a pre-colored wig again as a second-time dyeing process can damage the hair. If you do need to dye a pre-colored wig, we suggest consulting a professional hairstylist.

About Ordering

How do I place an order?  

We appreciate your interest in our hair products. Here's a simple guide to help you navigate the ordering process seamlessly:

  1. Choose Your Hair: Explore our collection and select the hair that suits your preferences. Add it to your cart by clicking the "Add to Cart" button.
  2. Proceed to Checkout: Once you've made your selection, click on the cart icon to review your items. Ensure everything is correct before proceeding to checkout.
  3. Provide Shipping Details: Fill in your shipping information accurately to facilitate smooth delivery. Choose your preferred payment method from options such as PayPal, credit card, or Afterpay (pay-in-4), then click "Pay Now" to proceed.

Please Note:

  • Double-check your email address and phone number to ensure accurate communication.
  • Ensure your shipping details match your billing information to prevent any discrepancies.

Once payment is confirmed, we'll promptly arrange shipping within 24 hours. Delivery typically takes 3-5 working days to reach you.

Thank you for choosing our products. If you have any further questions, feel free to reach out.

What types of payment do you accept?

A: We accept the following payment methods:   

Paypal, Credit Cards( Visa Card, MasterCard, American Express, Apple Pay), After Pay. We firstly recommend you use Paypal.

Can I use as the shipping address?

Sorry, we don't accept FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver to such a address and we only accept the physical address as shipping address.

Do I need to pay the shipping fee?
  • We offer free shipping to USA/FR/DE/UK/IT/ES/IE.
  • Extra shipping fee of $9.9 to South Africa/Nigeria.
  • Extra shipping fee of $19.9 to other countries
Why can't I be able to make the payment for my order?
  • If you encounter any issues during checkout, we recommend trying a different payment method(We accept Paypal, Credit Card, Afterpay as payment method). Please ensure that the shipping information provided for both the shipping and billing addresses matches exactly, then attempt the checkout process again.
  • If the issue persists, kindly provide any error messages or notifications you receive during the payment process to our customer service team, including screenshots or recordings. Our representatives are available to assist you in resolving this matter promptly.

About Orders

How do I cancel my order?

If you need to cancel your order, please contact our customer service within one hour of placing the order, and provide them your order number. Please be aware that once an order has been shipped, it cannot be canceled.

How long do you take to dispatch my order?

A: Generally, we will dispatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

Do you guarantee a delivery time?

A: Because the express company handles shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 3-5 days in advance thus you will have sufficient time for shipping.

How to track my order?

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.

You can use the tracking number on the following tracking links to find the tracking status.




First Time Order

For your security, please be aware that first-time order can only be delivered to the card holder's shipping address or a corporate work address which we are able to verify independently. To avoid delays of your order, please ensure your shipping address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you when necessary.

Can I return or exchange my order if I don't like/don't want it?

Of course yes. If you have any problems with your purchase, please keep the wig in its original condition and contact service within 15 days from the date of delivery for returns or exchanges. For more detailed information regarding our return and exchange policy.

About Shipment

How long does it take to receive my package after placing an order?
  • Most of our products are shipped within 24 hrs after placing an order. 3-6 working days on shipping.
  • For some limited designed items. It depends on the customization time.
Do you do overnight-shipping?

Sorry, currently we do not offer overnight-shipping. Orders might take one business day to process, and 3-6 business days for shipping (except remote countries).

What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

Why haven't I received my parcel yet?

A: Once the parcel has been shipped out. We will send the tracking number to you by email. If you haven't received your order in 1 week, you can send us a e-mail about your order then our customer service will help you to check your package.

About Usage

Is it necessary to use glue to secure my wig?

Most of our closure lace wigs (4×4, 5×5 or 6x4) can be comfortably worn without glue as long as the cap size fits. Securing the wig can be accomplished using combs, elastic bands, and adjustable straps located inside the wig cap. For Lace Front Wigs(13x4,13x6), a glue is recommended.

How should I care for my wig?

For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed.  Proper care is essential to extend the life of your wig. Follow these daily hair care tips:

  1. Gentle Brushing:

Use a wide-toothed comb or a wig brush to detangle the hair gently, starting from the tips and gradually working your way up to the roots.

2. Avoid Heat Damage:

Limit the use of heated styling tools such as flat irons, curling irons, and blow dryers to prevent damage. If styling is necessary, use low heat settings.

3. Washing:

Follow the our instructions for washing your wig. Use a mild, wig-specific shampoo and conditioner. Gently wash the wig in warm water.

4. Drying:

Pat the wig dry with a clean towel and let it air dry on a wig stand to maintain its shape. Avoid wringing or twisting the wig while wet.

5.Avoid Sunlight and Heat:

Store your wig away from direct sunlight and heat sources when not in use. Excessive exposure to sunlight and heat can cause the fibers to break down and lose their color.

6. Use Wig-Specific Products:

Choose styling and care products specifically designed for wigs to maintain their quality and appearance.

7. Prevent Friction:

Minimize friction by avoiding rubbing the wig against rough surfaces. When not in use, store it in a satin or silk bag to prevent tangling.

8. Be Cautious with Coloring:

If you want to change the color of your wig, consider consulting a professional wig stylist. Using harsh chemicals may damage the fibers.

9. Regular Inspection:

Periodically check the wig for any signs of damage, such as fraying or shedding. Address any issues promptly to prolong the wig's lifespan.

10. Secure During Activities:

If engaging in physical activities, secure the wig properly to prevent it from shifting or falling off.

How to wash my wig?

A: Washing your wig regularly helps keep it looking as fresh and natural as possible.
To achieve this:
•Fill a sink with water( warm water would be better).
•Add a small amount of shampoo with hair care ingredients, and submerge your wig.
•Squeeze out any excess water, being careful not to wring it out.
•Rinse thoroughly in water, then gently squeeze out any excess liquid again and dry with a towel.
Alternatively when you don’t have time for a full wash, spray your human hair wig with water mixed with conditioner. Just like in real hair, a little bit
of moisture will help curls bounce back and appear fresh. This will make your curls mimic what naturally healthy curls look like after they’ve been
dampened with some water.

How to Do A Deep Conditioning Treatment?

A: Static, wearing wig in a wrong method, store wig in a wrong place. It’s not strange that wigs will get tangled.
To keep tangles from being a huge problem:
•Try doing a deep conditioning treatment on your wig before and after wearing it. You can do so by using products like coconut oil or olive oil and conditioner.
•Don't put too much product(hair spray)in your hair because that can lead to more tangling than usual.
•At least once per week, soak your wig in warm water. Take it out and apply conditioner product liberally through all of your hair, starting at your ends and working up toward roots.
•Sit back and let your wig absorb the nutrition for about 20 minutes.
•After the time is up, rinse with warm water and follow up with a cool water rinse to close cuticles.
•Use a soft towel to gently blot excess water away from the skin, leaving only what washes off naturally during the toweling off process.

How to maintain the pattern of a curly wig?

Maintaining the pattern of a curly wig requires proper care and attention to prevent frizz and preserve the curls. Here are some tips:

1. Detangling:

Gently detangle the wig with a wide-tooth comb or your fingers, starting from the tips and working your way up. Avoid aggressive brushing to prevent disrupting the curl pattern.

2. Washing:

Use a sulfate-free, moisturizing shampoo and conditioner specifically designed for curly hair or wigs. Wash the wig in cold water and be gentle to avoid disturbing the curls.

3. Conditioning:

Apply a leave-in conditioner or a specialized curly hair product to keep the curls hydrated and defined. Use a light touch to avoid weighing down the curls.

4. Air Drying:

Allow the wig to air dry on a wig stand or a mannequin head to maintain its natural curl pattern. Avoid using heat styling tools, as excessive heat can cause the curls to loosen or become frizzy.

5. Avoiding Heat:

If heat styling is necessary, use a diffuser attachment on a low-heat setting. Excessive heat can damage the synthetic fibers or alter the curl pattern of human hair wigs.

6. Sleeping Care:

Before bedtime, loosely braid or twist the wig to maintain the curls. Alternatively, use a satin or silk scarf or a satin pillowcase to reduce friction and prevent frizz.

7. Avoiding Harsh Products:

Stay away from products that contain alcohol or harsh chemicals, as these can strip the wig of its natural oils and lead to dryness and frizz.

8. Regular Maintenance:

Periodically inspect the wig for any signs of frizz, tangling, or damage. Address issues promptly to prevent them from worsening.

9. Protective Styles:

Consider protective styles, such as loose braids or twists, to minimize friction and maintain the curl pattern during periods when the wig is not in use.

10. Professional Styling:

If you're uncertain about maintaining the wig's curl pattern, consult a professional wig stylist. They can provide advice on care routines and offer styling tips.

Get in touch

Have questions about your order, or a general enquiry?