Yes — every wig in our collection is crafted from 100% genuine human hair, which means you get a completely natural look, feel, and movement that synthetic alternatives simply cannot replicate. Our wigs can be styled with heat tools, washed, and cared for just like your own hair.

Here's a quick guide to help you choose the right shade:

✨Light Salt & Pepper: Mostly silver with just a touch of black for natural dimension.
✨ Standard Salt & Pepper: predominantly silver/white with scattered dark strands; ideal if you love a fully silver, elegant look
✨ Medium Salt & Pepper: a balanced 50/50 blend of gray and dark brown; the most versatile and natural-looking option
✨ Dark Salt & Pepper: mostly dark with subtle gray highlights; perfect if you want just a hint of gray

If you're still unsure, we generally recommend going one shade lighter than expected — our wigs can appear slightly darker in person than in photos.

Our product photos are taken on real models wearing the actual styles we sell, so the color, length, and texture shown are accurate representations. That said, screen brightness and color calibration may cause slight differences in how the shade appears on your device. Minor natural variations between individual hair units are also normal — just as with any natural hair product.

Every wig featured on our social media includes the product name in the post or video caption. Here's how to track it down:

1. Note the product name from the post or video
2. Search by name on our website using the search bar — if the style is available, it will come right up
3. Still can't find it? It may be a new arrival that hasn't been listed yet, or a limited-edition style. Reach out via Email with a screenshot of the post and our team will check availability and keep you updated.

Our standard cap fits a head circumference of approximately 22"–23.5", which suits the majority of customers.

To measure: wrap a soft measuring tape around your head, starting at your natural hairline, going just above your ears, and around the nape of your neck.

If your measurement is below 21.5", a petite cap is recommended; above 23.5", a large cap.

Custom sizing is available through our Customization Service.

A headband wig is a non-lace glueless wig attached to a soft elastic headband. There is no lace to cut, glue, or melt — you simply slip it on, adjust the band, and you're ready in under a minute.
It's one of the easiest wig types to wear and is ideal for women who want a quick, fuss-free option. The headband frames your face naturally and conceals the wig's edge, so it blends seamlessly.

Our headband wigs fit head sizes from 21" to 23.5" thanks to the adjustable elastic design.

A half wig (also called a 3/4 wig) covers only the back and crown of your head, leaving your natural front hairline exposed. Your own hair blends with the wig at the front for an incredibly natural look.

Half wigs are lightweight, breathable, and very easy to put on and remove. They're a great option if you have some natural hair at the front that you'd like to incorporate, or if you prefer a lighter, less full coverage style.

Yes — we have two exclusive offers just for new customers:

$10 OFF your first order — no minimum spend required. Simply use code NEW10 at checkout.
12% OFF — subscribe to our email newsletter via the sign-up box at the bottom of our homepage, and your 12% off discount code will be delivered straight to your inbox via Email.

Both offers are valid on your first order. We recommend using whichever gives you the greater savings based on your order total.

Here are the most common reasons a code may not apply:

The item is on sale or part of a Flash Sale — discount codes cannot be used on sale or Flash Sale items
The item is in a BOGO bundle — promotional bundle pricing cannot be combined with additional codes
The code has expired — please double-check the validity of your code

If your item is full-priced and the code still isn't working, contact us via Live Chat or Email and we'll sort it out for you right away.

Please try the following steps:

1. Check your billing address — make sure it matches exactly what's on file with your card provider
2. Review your checkout form — ensure all required fields are filled in correctly
3. Try a different payment method or browser — this resolves most technical checkout issues

Still having trouble? Contact us via Live Chat and we'll help you complete your order right away.

On the checkout page, you'll see a field labeled "Discount code" — enter your code there and click "Apply" before completing payment.

Please note that only one discount code can be applied per order, and codes typically cannot be stacked on top of active sale pricing.

We accept the following payment methods:
Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Digital Wallets, Apple Pay, Google Pay；
Buy Now, Pay Later: Afterpay, Klarna, Affirm
Other: PayPal. All transactions are secure and encrypted for your peace of mind.

Shipping time depends on the item and shipping method selected:
Standard items (shipped from China):

Free Shipping / Standard Shipping — 4–7 business days after 1–2 days processing

US Stock items (shipped from US warehouse):

Standard Shipping — 2–5 business days
UPS 2nd Day Air — 2 business days
UPS 3 Day Select — 3 business days

⚠️ UPS expedited options are only available for US Stock items. You can browse all US Stock styles here：https://soulladywigs.com/collections/2-day-shipping-wigs.
Custom orders: Add 7–15 business days for production, then standard shipping applies.
You'll receive a tracking number by email once your order ships.

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to the carrier's tracking page. You can also use the Track Order feature on our website by entering your order number and email address.

We want you to love your purchase. If something isn't right, here's what you need to know:
Return Window：Returns are accepted within 15 days of delivery.
Eligibility Requirements: Items must be unused and in original condition — uncut, unbleached, unstyled, and in original packaging.

Non-Returnable Items
1）Wigs that have been worn, washed, or styled
2）Wigs with cut or altered lace
3）Custom-made orders

Restocking Fee
1) No restocking fee — if the return is due to a product quality issue, incorrect item shipped, or a service/logistics issue on our end
2) $20 restocking fee — applies only to returns initiated for personal reasons (e.g., change of mind, ordered the wrong item)

If you're unsure whether your situation qualifies, please reach out via Live Chat or Email and our team will be happy to assist you fairly and promptly.

Please reach out to us via Email or Live Chat with your order number, your reason for return, and photos if applicable. Our team will respond within 24 hours with a Return Authorization and step-by-step instructions. Please do not ship items back before receiving our authorization, as unauthorized returns cannot be processed.

Absolutely! Custom color is one of our most loved services, and we'd be thrilled to help you create a look that's uniquely yours.
Here's how it works:

1. Add your chosen wig and the Custom Hair Color Service to your cart
2. Describe your desired color in the order notes — the more detail, the better
3. A photo reference is highly recommended to help our colorists achieve the most accurate match possible
4. Our team will reach out to confirm every detail with you before production begins — we won't start until you're completely happy with the plan

A custom color service fee of $40–$45 applies.
If you have any questions about your color idea before ordering, feel free to chat with us — we're always happy to help you find the perfect shade. 🎨

Most of our wigs feature an upgraded cap that fits a head circumference of 21.5"–23.5", which comfortably accommodates the majority of customers.
If your head circumference falls outside this range, a custom cap size is available for an additional $30. Here's how to order:

1. Add your chosen wig and the Custom Wig Cap Size Service to your cart
2. Place the order and include your exact head circumference measurement in the order notes
3. Our team will custom-make the cap to your specified size

Not sure if the wig you like has an upgraded cap, or whether you need a custom size?

1. Check the product description on the product page for cap size details
2. Or chat with us via Live Chat and we'll help you figure out the best fit

How to measure your head circumference:
Wrap a soft measuring tape around your head, starting at your natural hairline, going just above your ears, and around the nape of your neck.