Yes — every wig in our collection is crafted from 100% genuine human hair, which means you get a completely natural look, feel, and movement that synthetic alternatives simply cannot replicate. Our wigs can be styled with heat tools, washed, and cared for just like your own hair.

Our Salt & Pepper wigs feature different blends of silver and dark strands, allowing you to choose the level of gray that best matches your style.

✨ Light Salt & Pepper: A brighter silver look with subtle dark strands for a soft, elegant appearance.

✨ Standard Salt & Pepper: A classic gray blend with more silver tones and natural dark depth.

✨ Medium Salt & Pepper: A balanced mix of silver and dark strands, offering the most natural and versatile look.

✨ Dark Salt & Pepper: A darker base with subtle silver accents for customers who prefer a hint of gray.

Not sure which shade to choose?

• Choose Light if you love a brighter silver look.
  
• Choose Standard if you want a classic natural gray appearance.
  
• Choose Medium if you want the most balanced blend.
  
• Choose Dark if you prefer more dark tones with a touch of gray.

Yes. Our Salt & Pepper wigs are designed with carefully blended silver and dark strands to recreate the natural dimension of growing gray hair.

Unlike solid gray colors, Salt & Pepper blends create a softer, more realistic appearance with natural depth and movement.

Each wig is made with high-quality human hair to help you achieve a natural look, comfortable feel, and effortless style.

Our product photos are taken on real models wearing the actual styles we sell, so the color, length, and texture shown are accurate representations. That said, screen brightness and color calibration may cause slight differences in how the shade appears on your device. Minor natural variations between individual hair units are also normal — just as with any natural hair product.

Every wig featured on our social media includes the product name in the post or video caption. Here's how to track it down:

1. Note the product name from the post or video
2. Search by name on our website using the search bar — if the style is available, it will come right up
3. Still can't find it? It may be a new arrival that hasn't been listed yet, or a limited-edition style. Reach out via Email with a screenshot of the post and our team will check availability and keep you updated.

Choosing the right cap size helps ensure a comfortable, secure, and natural fit.

Most of our wigs feature an upgraded adjustable cap design, including drawstring adjustment or bra strap-style adjustable bands, allowing you to customize the fit for better comfort and security.

Our standard cap fits most customers with a head circumference of approximately 21.5"–23.5".

How to measure your head:

Use a soft measuring tape and measure around your head:

1. Start at your natural hairline at the front.
   
2. Go above your ears.
   
3. Wrap the tape around the back of your head at the nape of your neck.
   
4. Keep the tape comfortably snug without pulling too tightly.
   

Size recommendation:

• Below 21.5" → A custom cap size is recommended for the best fit.
  
• 21.5"–23.5" → Our adjustable caps are designed to fit comfortably.
  
• Above 23.5" → A custom cap size is recommended.
  

If you need a specific cap measurement, our Custom Made Service can create a wig with a customized cap size to better match your needs.

A headband wig is a non-lace glueless wig attached to a soft elastic headband. There is no lace to cut, glue, or melt — you simply slip it on, adjust the band, and you're ready in under a minute.
It's one of the easiest wig types to wear and is ideal for women who want a quick, fuss-free option. The headband frames your face naturally and conceals the wig's edge, so it blends seamlessly.

Our headband wigs fit head sizes from 21" to 23.5" thanks to the adjustable elastic design.

A half wig (also called a 3/4 wig) covers only the back and crown of your head, leaving your natural front hairline exposed. Your own hair blends with the wig at the front for an incredibly natural look.

Half wigs are lightweight, breathable, and very easy to put on and remove. They're a great option if you have some natural hair at the front that you'd like to incorporate, or if you prefer a lighter, less full coverage style.

Yes — we have two exclusive offers just for new customers:

$10 OFF your first order — no minimum spend required. Simply use code NEW10 at checkout.
12% OFF — subscribe to our email newsletter via the sign-up box at the bottom of our homepage, and your 12% off discount code will be delivered straight to your inbox via Email.

Both offers are valid on your first order. We recommend using whichever gives you the greater savings based on your order total.

Here are the most common reasons a code may not apply:

The item is on sale or part of a Flash Sale — discount codes cannot be used on sale or Flash Sale items
The item is in a BOGO bundle — promotional bundle pricing cannot be combined with additional codes
The code has expired — please double-check the validity of your code

If your item is full-priced and the code still isn't working, contact us via Live Chat or Email and we'll sort it out for you right away.

Please try the following steps:

1. Check your billing address — make sure it matches exactly what's on file with your card provider
2. Review your checkout form — ensure all required fields are filled in correctly
3. Try a different payment method or browser — this resolves most technical checkout issues

Still having trouble? Contact us via Live Chat and we'll help you complete your order right away.

On the checkout page, you'll see a field labeled "Discount code" — enter your code there and click "Apply" before completing payment.

Please note that only one discount code can be applied per order, and codes typically cannot be stacked on top of active sale pricing.

We accept the following payment methods:
Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Digital Wallets, Apple Pay, Google Pay；
Buy Now, Pay Later: Afterpay, Klarna, Affirm
Other: PayPal. All transactions are secure and encrypted for your peace of mind.

Shipping time depends on the item and shipping method selected:
Standard items (shipped from China):

Free Shipping / Standard Shipping — 4–7 business days after 1–2 days processing

US Stock items (shipped from US warehouse):

Standard Shipping — 2–5 business days
UPS 2nd Day Air — 2 business days
UPS 3 Day Select — 3 business days

⚠️ UPS expedited options are only available for US Stock items. You can browse all US Stock styles here：https://soulladywigs.com/collections/2-day-shipping-wigs.
Custom orders: Add 7–15 business days for production, then standard shipping applies.
You'll receive a tracking number by email once your order ships.

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to the carrier's tracking page. You can also use the Track Order feature on our website by entering your order number and email address.

We want you to love your purchase. If something isn't right, here's what you need to know:
Return Window：Returns are accepted within 15 days of delivery.
Eligibility Requirements: Items must be unused and in original condition — uncut, unbleached, unstyled, and in original packaging.

Non-Returnable Items
1）Wigs that have been worn, washed, or styled
2）Wigs with cut or altered lace
3）Custom-made orders

Restocking Fee
1) No restocking fee — if the return is due to a product quality issue, incorrect item shipped, or a service/logistics issue on our end
2) $20 restocking fee — applies only to returns initiated for personal reasons (e.g., change of mind, ordered the wrong item)

If you're unsure whether your situation qualifies, please reach out via Live Chat or Email and our team will be happy to assist you fairly and promptly.

Please reach out to us via Email or Live Chat with your order number, your reason for return, and photos if applicable. Our team will respond within 24 hours with a Return Authorization and step-by-step instructions. Please do not ship items back before receiving our authorization, as unauthorized returns cannot be processed.

Yes. Our Custom Made Service allows you to create a wig based on your personal style, preferences, and needs.

You can customize:

• Wig type
• Hair texture
• Hair length
• Lace size
• Hair color
• Cap size
• Hair density

You can also upload a hairstyle reference photo or provide a Soul Lady product name/item number you love.

Our team will carefully review your request and create a custom piece designed specifically for you.

Click Here to custom your wig.

Yes. You can customize multiple features in one order.

Our Custom Made Service allows you to combine different options, including:

• Custom hair color
• Custom cap size
• Hair density
• Hair texture
• Length
• Lace size

Simply select your preferred options when placing your order, or provide additional details through your customization request.

Our team will create your wig according to your selected specifications.

Click Here to custom your wig.

Yes. Custom cap sizing is available for customers who need a more personalized fit.

Most of our wigs feature upgraded adjustable cap designs, including drawstring adjustment or bra strap-style adjustable bands.

Our standard adjustable cap fits approximately:

21.5"–23.5" head circumference

If your measurement is:

• Below 21.5"
• Above 23.5"

we recommend choosing a custom cap size option for a better fit.

A properly fitted cap helps improve comfort, security, and a natural appearance.

Creating your custom wig is simple:

Step 1: Select your preferred customization options
Choose your wig type, color, texture, length, lace size, cap size, and density.

Step 2: Add your custom wig to cart
Review your selections and complete your order.

Step 3: Our team creates your custom piece
We will carefully prepare your wig based on your selected specifications.

If you have special requests, please provide additional details before production begins.

Click Here to custom your wig.

Because every custom wig is individually made according to your selected options, production requires additional time.

Estimated timeline:

• Order processing: 1–2 business days
• Production: 15–30 working days
• Shipping: 5–10 business days
  

You will receive tracking information once your order has been shipped.