Shipping Policy
Thank you for choosing Soul Lady Wigs. We are committed to providing a smooth and reliable shopping experience. Each order is carefully prepared and shipped with trusted carriers to ensure your wig arrives safely and on time.
Please review the following shipping information before placing your order.
1. Order Processing Time
Order processing time refers to the time needed to prepare your order before it is shipped.
Regular Orders
Most in-stock orders are processed within 1-2 business days after payment confirmation.
Custom Orders
Custom-made wigs and personalized products require additional production time. Custom orders are usually processed and produced within 15-30 business days before shipment.
Once your order has been completed, it will be shipped according to the selected shipping method.
Please note that processing times may be extended during peak seasons, holidays, or when additional order verification is required.
2. Shipping Time & Cost
Shipping time begins after your order has been processed and shipped.
| Destination | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 3-6 Business Days | Free Shipping |
| Canada, UK, Australia & Most European Countries | 4-10 Business Days | Free Shipping |
| Other International Destinations | 10-15 Business Days | Calculated at checkout |
Note:
Delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, public holidays, carrier delays, or other unexpected circumstances.
During periods of high order volume, shipments may require additional processing time. We will notify you if there is a significant delay with your order.
For remote areas defined by the carrier, additional shipping fees may apply. If this applies to your order, our customer service team will contact you before shipment.
3. Shipping Methods
Soul Lady Wigs ships worldwide through reliable shipping carriers, including:
FedEx / DHL / UPS / USPS / Uniuni / GOFO / Royal Mail ...
The available shipping carrier may vary depending on your delivery location and order requirements.
All orders are carefully packaged before shipment to help ensure your wig arrives in excellent condition.
4. Important Shipping Notes
To ensure smooth delivery, please provide accurate shipping information when placing your order.
Shipping Address Requirements
Please provide a complete and valid physical address. We are unable to deliver to:
- P.O. Boxes
- APO/FPO addresses
- Incomplete or incorrect addresses
Orders submitted with incorrect shipping information may experience delays.
Contact Information
Please make sure your phone number is correct and reachable.
The shipping carrier may contact you regarding delivery updates, address verification, or delivery arrangements.
5. Tracking Your Order
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number.
Please allow 24-48 hours for tracking information to become active after shipment.
You can track your order through our Order Tracking page using your tracking number.
If you do not receive your shipping confirmation email, please check your spam folder or contact our customer service team for assistance.
6. Customs, Duties & Taxes
- Customers are responsible for any applicable customs duties, import taxes, sales taxes, or other fees required by local authorities.
- Tax regulations vary depending on your shipping destination, including country, state, or region. Any applicable taxes will be charged according to local tax requirements.
- For international orders, we recommend checking your local customs regulations before placing an order to avoid unexpected charges.
7. Lost or Damaged Packages
We carefully inspect and package every order before shipment. However, unexpected issues may occur during transit.
If your package arrives damaged or is lost during shipping, please contact us within 48 hours of delivery or when the issue occurs.
Please provide:
- Your order number
- Photos of the package and damaged product (if applicable)
- Any relevant shipping information
Please keep all original packaging materials until the issue has been resolved, as they may be required for carrier investigation.
Our customer service team will assist you with the next steps.
8. Contact Us
If you have any questions regarding shipping, please feel free to contact us.
Our customer service team will respond within 48 hours.